Survey Insights

Of those who had a heart murmur (a possible indicator of a potentially fatal heart condition solvable by TAVR or other similar procedures), 50% of surveyed members did not receive any sort of further action (further tests ordered such as echocardiograms, specialist referral, PCP followup).

Of those without health insurance, all listed the reason for not having health insurance was due to not being able to afford it.

Of those who had a PCP, 11.8 percent of surveyed members said their PCP does not refer to specialists appropriately with regularity (answered “No” or “sometimes” as opposed to “most of the time” or “yes).

13.6 percent of surveyed members said they do not have trust in the upstate healthcare system (a score of less than 5 on a scale of 1-10). Of those, 66.7 percent said it was because of personal experiences with the healthcare system.

21.5 percent of surveyed members said they had experienced some form of unfair treatment by a healthcare worker.

15.2 percent of surveyed members said they or someone they knew had felt discriminated against by a healthcare worker because of race.